Being able to communicate online, whether through e-mail or Facebook or blogs, is its own learned skill. One that has the advantage of speed and reach, but also comes with its own set of rules for good behavior. With an e-mail-in fact with most online communication-we are often left with a smiley face made out of punctuation, which is not always enough to go on.ĬAREER EXPERT: With the move to the digital age and the rise of social media, we have had to learn a whole new way to communicate.
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This gives us important clues as to how that person is feeling, which in turn, helps us decide how to appropriately respond. When we talk to someone, we get the benefit of watching facial expressions, hearing tone of voice, checking personal reactions. Like any other electronic communication, e-mail, while convenient, lacks some of the advantages of face-to-face communication. This breakdown is made all the more difficult by the fact that it occurred over e-mail.
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VO: It may start innocently enough, but by the time the capital letters and the exclamation points come out, what began as a simple message has turned into a war of words-a breakdown in communication caused, in no small part, by a breakdown in manners and a lack of professional etiquette. PAUL ( typing-thoroughly irritated): Luckily for me, that will never happen because nobody's ever going to promote someone like you to be the boss of anything! SANDRA ( groaning in frustration-types furiously): You better hope I am never your boss, because if I was I'd fire you so fast you'd have to go back in time just to clean out your desk! Angry face. And you're NOT my boss, so get off my back! Exclamation point, exclamation point, exclamation point. She's bringing out the exclamation points now I guess, okay? Plain and simple, I'm NOT doing it today. SANDRA ( reading the message-frustrated and flabbergasted): Tomorrow? Is he serious? Dude.
I will try to look at it tomorrow morning though. I've got several projects on my plate and yours is fourth in line. I'm sorry, but I don't think this afternoon is going to happen. PAUL ( looking at screen): By this afternoon? Is she kidding me? Sandra. Any chance you can get it back to me this afternoon? Thanks. That report needs to be finished by tomorrow, though. SANDRA ( to herself, slightly annoyed): Will get to it when he gets to it? Paul, Understand you are swamped. Haven't had time to look over the document yet. That thing ( Looks at all the work he has to do on his desk-then starts typing). Have you had a chance to look over the document I sent you? Thanks, Sandra. SANDRA ( at desk-typing a message accompanied by her own VO as she goes): Hi Paul.
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